Return Policy
Items shipped from Smart Tools Pte Ltd., including Smart Tools Pte Ltd. Warehouse, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.
Delivery With Services
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Returns or exchanges for items purchased from a third-party seller that provided a Delivery with Service (in-home unpacking, installation, assembly, etc.) have to be scheduled by the seller.
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During the scheduled return pick-up, the seller will uninstall or disassemble, and pick up the item.
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All sellers participating in the Delivery with Services program are required to support scheduled return pickups or exchanges.
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If a seller does not offer these methods or is non-responsive to scheduling an appointment to return your items, you may contact the Smart Tools Home Services team, or file an A-to-z Guarantee claim.
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If a Delivery with Services item is missing parts or damaged through customer misuse, the customer may be charged a restocking fee based on the condition of the product.
How To Return The Packages ?
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Prepare your package for return.
Pack your item securely, inserting any paperwork that was included when you requested your return from the Online Returns Center. If you don't have the original product packaging, use a sturdy box and include paddings such as packing bubbles or newspaper. Attach your return label to the package.
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Ship your return based on the return shipping option you selected.
What Can I Return ?
You may return most new, unopened items sold and fulfilled by Smart Tools Pte Ltd. within 30 days of delivery for a full refund. During the holidays, items shipped by Smart Tools Pte Ltd. between November 1st and December 31st can be returned until January 31st.
When Can I Get Refund ?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.